SMAX Engineer

Join our Team About this opportunity Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.  The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization. What you will do •    Implement, configure, and support SMAX (Service Management Automation X) •    Provide L2/L3 support for Incident, Problem, Change, and Request Management •    Manage and resolve tickets (TTs) ensuring SLA adherence •    Perform root cause analysis (RCA) and implement preventive measures •    Support CR deployments, patches, and upgrades •    Coordinate with L1/L3 teams and stakeholders for issue resolution •    Manage SMAX deployed as microservices on Kubernetes/OpenShift •    Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools •    Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer) •    Work with PostgreSQL database for reporting and data analysis •    Write and optimize SQL queries for:  Incident, Change, and Request data extraction •    Support custom reports, dashboards, and KPIs •    Perform: Data validation, Data reconciliation, Basic query performance tuning The skills you bring •    Hands-on experience with SMAX / ITSM tools •    Strong knowledge of Kubernetes or OpenShift •    Good understanding of microservices and container-based architecture •    Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations •    Strong troubleshooting and analytical skills •    Knowledge of ITIL processes (Incident, Change, Problem Management) Good to Have •    Experience with HPSM, HPSA, OBM, NNMi, uCMDB •    Exposure to automation tools / scripting (Python, JavaScript, Shell) •    Experience in telecom / OSS / managed services environment •    Familiarity with cloud platforms and DevOps practices •    ITIL Certified   Location : Bangalore/Noida   “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”